My Moovers Terms and Conditions | My Moovers

Professional home & commercial removalists & storage

Terms and Conditions of Service

By these terms and conditions, we are agreeing to offer, and you are agreeing to accept, the removalist services (“the Services”) as detailed in your quote/application submitted to us under the terms and conditions set out herein.

In accepting the Services, you are agreeing to comply with, and carry out all obligations set out in, our terms and conditions herein and those on our website

1. Ownership of the goods

By entering into this agreement, you guarantee that:

2. Charges if you postpone or cancel the removal

If you postpone or cancel this agreement, we reserve the right to charge you a reasonable postponement or cancellation fee according to how much notice is given as set out below. “Working days” refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays.

3. Payment Terms

4. Lien

“Lien” is the legal right of the remover to hold goods until the customer has paid all outstanding charges. We shall have a right to withhold and ultimately dispose of some or all of the goods if you fail to pay the charges and any other payments due under this or any other agreement. These include any charges that we have paid out on your behalf. While we hold the goods, you will be liable to pay all storage charges and other costs (including legal costs) reasonably incurred by us in recovering our charges and applying our right of lien. These terms and conditions shall continue to apply.

5. Outstanding Payments

If payment of our charges relating to your goods is in arrears, and on giving you three months’ notice, we are entitled to require you to remove your goods from our custody and pay all money due to us. If you fail to pay all outstanding amounts due to us, we may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest. If the full amount due is not received, we may seek to recover the balance from you.

6. Toll Roads

There will be an extra charge when passing through any Tollway and you will be charged for the same, unless otherwise stated in writing.

7. Behaviour

Verbal or threatening behaviour will not be tolerated. If the driver is forced to leave the job because of verbal or any other abuse from you or your authorised representative, you will still be liable to pay in full.

8. Electronic signature

Any electronic signature will be deemed an original and enforceable signature.

9. Limited Liability

We limit our liability for any loss and damage for certain factors which are beyond our control. We encourage you to review our Terms and Conditions on our website for further information. Regarding our limited liability.

10. Insurance

My Moovers services comes equipped with Public liability & Transit insurance. But It is your responsibility to arrange adequate insurance to cover the goods submitted for removal transit and/or your premises against any Accidental physical loss or damage or the deliberate act of a third party. If You require comprehensive insurance cover for your move, please contact CARTS Removals Insurance on 1300 880 253 or get an instant online quote

You may, of course, arrange insurance with an insurer of Your choice.

11. Claims

You must examine your goods on delivery and note any items which may be subject to a claim. Claims must be notified immediately to the driver/ office in writing within 24 hours of the move date. You are required to provide details by visiting this time frame.

It is your responsibility to report any and all damage to the driver/office within 24 hours of the service date, otherwise there is no way to verify the claim that the damage in dispute was caused by us.

your representative must be present at all times during the service. A written claim or confirmation should include as much information as is known in regard to the nature and extent of loss or damage, the value or items and the cost of repairs.

12. General

For further information regarding the terms set out herein, as well as the terms and conditions that apply to this agreement in addition to those set out herein, please refer to our terms and conditions on our website

13. No-Damage Guarantee

We will repair any damages caused during the relocation process up to a maximum amount of $1,000. This means that any damages caused by MY Movers removalists to your goods will be repaired up to a maximum of $1,000 per relocation.


14.Loss or Damage




Please read these Terms and Conditions carefully before using the website to browse, order a service and/or make a purchase. We recommend you arrange insurance to cover your goods or premises. This insurance will be separate from this contract and subject to the terms and conditions of the policy.

Other Terms and Conditions relating specifically to Privacy can also be found on this website. You must agree to abide by this policy as part of your overall Terms and Conditions acceptance.

1.About the Website

2.Acceptance of the Terms

You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by The Trustee for Ajanvi Trust in the user interface.

3.Use of the Purchase Services

4.Your obligations as a User


5.Purchase of Products and Services

Our movers carry standard tools only if requested at the time of booking. If any special tools are required it is your responsibility to make the necessary arrangements.

6.Limited Liability

The Trustee for Ajanvi Trust’s liability obligations for the Product(s) or Service(s) you purchase via the Product Services are limited to the terms set forth herein.

In no event will The Trustee for Ajanvi Trust or its authorised representatives be liable for:

As some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. In such states, The Trustee for Ajanvi Trust’s or its authorised representatives’ liability is limited to the greatest extent permitted by law.

The Trustee for Ajanvi Trust or its authorised representatives makes no representations whatsoever about any other website which you may access through or which may link to the website. When you access a website that is not, please understand that it is independent from, and that has no control over the content on that website. In addition, a link to a website does not mean that endorses or accepts any responsibility for the content, or the use of such website.


    • The Trustee for Ajanvi Trust or its authorised representatives cannot guarantee that delivery of Product(s) will occur on the stated estimated delivery date;
    • estimated delivery date of Product(s) may change from time to time due to unforeseen circumstances; and
    • except where required by applicable law, The Trustee for Ajanvi Trust or its authorised representatives is not liable with respect to any loss, damage, cost, expense or injury you or any third party suffers or may suffer as a result of a change in estimated delivery date of Product(s) or a delay in delivery of Product(s).


8.Copyright and Intellectual Property


The Trustee for Ajanvi Trust and its authorised representatives takes your privacy seriously and any information provided through your use of the Website and/or the Purchase Services are subject to The Trustee for Ajanvi Trust's Privacy Policy. By using the Website and the Purchase Services associated with the Website, you are agreeing to the Privacy Policy. You can view our Privacy Policy and read more about why we collect personal information from you and how we use that information on the Website.


10.General Disclaimer


11.Limitation of Liability


12.Termination of Contract



14.Dispute Resolution


15.Venue and Jurisdiction

The Purchase Services offered by The Trustee for Ajanvi Trust or its authorised representatives are intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Victoria, Australia.


16.Governing Law

The Terms are governed by the laws of Victoria, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereunder shall be governed, interpreted and construed by, under and pursuant to the laws of Victoria, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

17.Independent Legal Advice

Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.


If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed, and the rest of the Terms shall remain in force.

19.Contacting Us

If you have any questions about these Terms and Conditions of Use please contact us at [email protected]